Introducing People First – enhanced TVA Human Resources support

TVA is its people – from our retirees that paved the way and the 10,000 employees working daily to keep the lights on, to the future generations that will carry on our mission of service. That’s why it’s important for our TVA and the human resources (HR) team to put YOU first in everything we do.

Achieving this means redefining our services to align with leading practices so the right teams, with the right capabilities, deliver the right HR support. 

We call this People First. 

Coming in 2021

Later this year, you can access two new resources – PeopleGateway and the People First Solution Center –  to better meet your Human Resources and Health Care Benefits needs. 

With these new tools, you’ll gain:

  • Expanded hours of operation
  • Direct access to information when and where you need it: phone, email, live chat or our virtual assistant ‘Ask Norris’.
  • 24/7 Self Service
  • Improved response times and enhanced customer experience  

What’s not changing?

The TVA Retirement System staff is still available to answer any of your retirement-related questions, such as pension benefits, 401(k) Plan, FEGLI after retirement, retiree payroll inquiries, and retiree death notifications. And, BNY Mellon will remain your source for changes to payment information, tax records, and historical statements.   

To reach the TVARS staff, you can email

Stay tuned for more

We’ll share more information about People First with you and your fellow retirees in the coming months. Check back in frequently at for updates.